What is Mobile Banking?

Mobile Banking refers to online banking that occurs via mobile phone rather than via a PC (online banking). It facilitates customers to use mobile phones as a channel for accessing their bank accounts and remitting funds there from.

Are there any charges for mobile banking?

There are no charges for Mobile Banking app. Please check our website www.nationalbank.co.in for charges.

Who are eligible for mobile Banking?

All customers who have a bank account are eligible for mobile banking.

How can I apply for Mobile Banking?

Bank needs a Mobile Banking form filled by you to enable Mobile Banking.

Is there any limit on the value of transactions for Mobile Banking?

Yes there is a default limit of Rs. 50,000 for a day.

How can I install NATIONAL Mobile Banking app?

Mobile Banking App can be installed by downloading the same from Play Store/ App Store.

Is there a different Login & Transaction password for Mobile Banking?

Yes. The login & transaction password would be different.

What is the change in the process the way I use my Rupay Debit Card?

As per RBI mandate dated September 29, 2011, from December 01, 2013, for all domestic (in India only) Point of Sale (POS) transactions, PIN will be prompted for all Debit Card transactions. The 4 digits ATM PIN used for Cash withdrawals at ATMs should be entered at POS terminal to complete the transaction

Why is this change in the process of using a Debit card initiated?

Entry of PIN at POS terminal will make the POS transactions more secure as the ATM PIN is only known to you & thus the transactions gets completed / authorized only after you enter the correct PIN. Misuse of the card is controlled.

Do I need to personally enter the PIN at POS terminal or can I ask the merchant to enter the PIN?

You should enter the PIN yourself in the keypad of the POS terminal & should never share the PIN with merchant or anyone else. In case you are using your card at petrol pumps or restaurants, you should personally enter your PIN at the POS terminal. Remember the ATM PIN should be kept strictly confidential. It is advisable to keep changing your PIN on a monthly basis, to further secure your debit card.

Which type of Debit Card transactions are covered in this revised process?

All Debit Card transactions at Point of Sale terminals / merchant establishments (excluding ecommerce transactions) carried out in India are covered. The e- commerce transactions will continue to be authenticated / validated by the entry of Verified by Visa Password as being done currently.

What would happen if I don’t enter the PIN at the POS terminal?

The Debit Card transaction at POS terminal will get failed / declined.

Is this change applicable for Debit Card purchase transactions at International locations also?

No. For all International transactions, the POS terminal may or may not prompt. You should enter the PIN only if required ie; only if a rule is built in the terminal as per their local mandate / requirements.

What is IMPS?

IMPS is an innovative real time payment service that is available round the clock. This service is offered by National Payments Corporation of India (NPCI) that empowers customers to transfer money instantly through banks and RBI authorized Prepaid Payment Instrument Issuers (PPI) across India.

What are the services available under IMPS?

Funds Transfer and Remittances

Sending Money

Receiving Money

How do I get IMPS enabled?

Sender- The customer has to do MMID Generation through Branch or Mobile Banking

Receiver- The customer can share his/her Account number & IFS code or MMID with sender for receiving money. The receiver can register his/her mobile no. for getting SMS alerts for transactions.

Who are eligible for IMPS ?

All SB a/c holders – Individuals

All CA a/c holders – Proprietor

All Society a/cs and school a/cs are not eligible for IMPS.

1. The sender enters receivers details like:

• MMID & Mobile number or Account number & IFS Code
• Amount to be transferred
• Remarks/Payment Reference number

Both sender & receiver shall get a SMS confirmation after a transaction is completed through the IMPS mode.

How can IMPS be accessed?

At present, IMPS can be accessed through Branch and Mobile Banking.

I have 2 accounts with National Bank. Do I need to have separate MMID for each account?

Yes, every account needs to have its own separate MMID.

Does the customer need to register to remit the funds through IMPS?

For initiating IMPS, SMS banking is mandatory. To remit funds through MMID, MMID needs to be generated using Branch channel or Internet banking channel.

What is MMID? How do I get this Issued?

Mobile Money Identifier is a 7 digit number, issued by banks. MMID is one of the input which when clubbed with mobile number facilitates fund transfer. Combination of Mobile number & MMID is uniquely linked with an Account number and helps in identifying the beneficiary details.

What are the options available for doing IMPS transaction?

• Using Beneficiary Mobile number and MMID
• Using Beneficiary Account number and IFS Code

What happens if my mobile phone is lost?

Customers need to inform Bank and deactivate their Mobile banking services.

Is the facility of Stop payments available on IMPS?

No, IMPS is an immediate fund transfer service, after initiating the payment request payment cannot be stopped or cancelled.

If I change my Mobile number, do I again need to register for SMS Banking?

Yes, customer needs to update their new mobile number with their branch.

If I change my Telecom service provider, do I need to generate MMID again?

No need for re-generating MMID if there is no change in mobile number.

What are the timings for initiating and receiving IMPS remittances?

IMPS transactions can be sent and received 24X7, (round the clock), including on holidays through

What is RTGS System ?

The acronym "RTGS" stands for Real Time Gross Settlement. RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a "real time" and on "gross" basis. This is the fastest possible money transfer system through the banking channel. Settlement in "real time" means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. "Gross settlement" means the transaction is settled on one to one basis without bunching with any other transaction. Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable.

Is there any minimum / maximum amount stipulation for RTGS transactions ?

The RTGS system is primarily for large value transactions. The minimum amount to be remitted through RTGS is Rs.2 lakh. There is no upper ceiling for RTGS transactions.

What is the essential information that the remitting customer would have to furnish to a bank for the remittance to be effected ?

The remitting customer has to furnish the following information to a bank for effecting a RTGS remittance:

Amount to be remitted

His account number which is to be debited

Name of the beneficiary bank

Name of the beneficiary customer

Account number of the beneficiary customer

Sender to receiver information, if any

The IFSC code of the receiving branch

Your Bank is one of the few banks in India who has the facility of Straight Through Processing enabled for RTGS. This helps your money to reach its destination in "QUICKEST" time.

What is NEFT System ?

National Electronic Funds Transfer (NEFT) system is a nation wide funds transfer system to facilitate transfer of funds from any bank branch to any other bank branch. The system uses the concept of centralised accounting system and the bank's account, that are sending or receiving the funds transfer instructions, gets operated at one centre.

When will the beneficiary receive the money ?

The beneficiary gets the credit on the same Day or the next Day depending on the time of settlement.

What is the information required ?

The essential information that the remitting customer has to furnish is:

Beneficiary details such as beneficiary name and account number.

Name and IFSC of the beneficiary bank branch.

What is IFS Code (IFSC)? How it is different from MICR code ?

Indian Financial System Code (IFSC) is an alpha numeric code designed to uniquely identify the bank-branches in India. This is 11 digit code with first 4 characters representing the banks code, the next character reserved as control character (Presently 0 appears in the fifth position) and remaining 6 characters to identify the branch.

Can I receive/send foreign remittances through NEFT ?

This system can be used only for remitting Indian Rupee among the participating banks within the country. The funds from NRI Accounts can also be remitted subject to applicability of provisions of FEMA. However customers can remit funds to Nepal .For more information please visit any of our branches.

Is there any way a remitting customer can track the remittance transaction ?

The remitting customer can track the remitting transaction through the remitting branch only, as the remitting branch is informed about the status of the remitted transactions.

What is AADHAAR Card?

AADHAR card is issued by Central Govt. to all citizens of India with a Unique Identification number (UIDN). AADHAR is a 12 digit unique number that stores demographic and biometric information of a Card Holder (With photograph). This is an acceptable proof of Identity and Address for opening Bank Accounts. The following data fields are covered on the AADHAR card. Customers Name, Address, Gender, Age/Date of Birth, Mobile number, email address.

Why to get AADHAR ?

Aadhaar card will facilitate the transfer of cash benefits directly to the accounts of beneficiaries without any middlemen being involved in the transfer of the government schemes.

Who can get AADHAR ?

Any resident in India, any age, any gender who satisfies the verification process laid down by UIDAI can enroll for Aadhaar Card.

How to get AADHAR ?

You can apply for an AADHAR card by submitting a detailed application (with residence proof and identity proof ) at the prescribed enrollment agency.

What is Aadhaar Enabled Account ?

AADHAAR ENABLED ACCOUNT can be offered by a Bank which is empanelled with NPCI . A customer has to submit a mandate to the Bank to link his/her Aadhaar number to his/her bank account for the availing the benefits of the various government schemes.

Which are the Schemes covered under this Aadhaar Enabled accounts ?

Some of the schemes which are covered under the Aadhaar Based Payment Services.

Direct credit of subsidies from government that include LPG, Kerosene, Sugar etc

Direct credit of welfare funds, pensions, scholarship, MGNREGA wages etc from government

Why should I link my account to AADHAAR Number?

You will get a seamless credit of Govt. benefits and other credits like pension / salaries when you link your account to the Aadhaar Number.

How to link the account?

If you do not have an account with NATIONAL and have an Aadhar Card :

You can open an Aadhaar Enabled Account with NATIONAL Bank by submitting your AADHAR number and a mandate.

If you already have your AADHAAR Card then how to get your AADHAAR number linked to NATIONAL Bank account:

If you already have a AADHAAR card you have to fill up a prescribed mandate form and submit photo copy of your AADHAAR card to the bank for linkage.

If you don’t have the AADHAAR Card and you are the account holder of NATIONAL Bank, then what is the process to get your card linked to your account: When you are applying for an AADHAAR Card you can mention our Banks 15 digit account number in the Aadhaar Card Application Form.

What is a Mandate form?

It’s a letter format wherein you authorize the NATIONAL bank to link your account with your Aadhaar Number.

What data I need to provide on this mandate form?

You need to provide your 15 Digit NATIONAL Bank Account number, 12 Digit Aadhaar number, your mobile number , your email id and self attested photo copy of the Aadhaar Card .

I do not have NATIONAL bank account, which type of account should I open to avail Aadhaar Enable account facility?

You may open a regular savings account (Aadhaar enabled) & avail all other banking facilities.

In a joint account what is the procedure ?

Both the account holders can link their Aadhaar Number to the joint account.

Can I register my Aadhaar Number with NATIONAL Bank if I have already registered with another Bank? Which bank account will I receive my benefits ?

Yes, you can register your Aadhaar Number with NATIONAL Bank even if you have already registered with another Bank, the Government Subsidy/Benefits will be received in last Bank Account that has been registered with NPCI, hence if NATIONAL Bank account is the last Bank you have registered then you will receive all benefits in your National Bank account.

Do I need to inform about these changes to Gas Agency/Aadhaar dept or any other Govt Agencies?

You only need to inform your Aadhaar Number and complete the formalities as prescribed by these agencies.